At SIGNAXO, we strive to deliver quality products to our customers. If you receive a damaged, defective, or significantly different product from what you ordered, you may be eligible for a return. Verification of defects will be conducted by our service team via a video call with the customer.

Return Initiation Process:

1. Contact Customer Care: To initiate a return, please call our customer care team.
2. On-Site Repair Assessment: If repair is possible on-site, our technician will visit and attempt to resolve the issue.
3. Replacement Process: If the product cannot be repaired after the technician’s visit, a replacement will be initiated within 10 working days.

Return & Replacement Window:

• A return request must be placed within 7 working days from the delivery date at your address.

Return & Replacement Reasons:

We are dedicated to ensuring that you receive the best quality products. If you encounter any issues, we will work within our policy to provide a timely resolution. Full refunds or replacements are guaranteed for the following cases:

1. Cancellation Before Shipment: We respect your decision to cancel your order before shipment, and a full refund will be processed.
2. Out-of-Stock Products: If a billed product is out of stock, we will issue a full refund.
3. Incorrect Product Received: If you receive a product different from what you ordered, a replacement will be provided.
4. Dead/Defective on Arrival: If a product is dead or defective upon receipt and is not repairable, a replacement will be issued once the defective item is returned.

Exclusions from Return & Replacement:

Returns and replacements will not be accepted under the following circumstances:

• Products that you no longer need.
• Products that have been used, installed, or tampered with by unauthorized technicians.
• Issues that can be resolved by our customer care team through repair or replacement.
• Subjective dissatisfaction, such as performance not meeting expectations, or color differences.
• Minor packaging issues that do not affect the product’s structure or performance.
• Requests made outside of the return window.
• Products that are not defective upon arrival.

Return and Replacement Process:

1. Contact Us: To raise a return request, contact our Consumer Care Team at 9811665715 or email at hello@signaxo.com. Our team is available Monday to Friday from 10:30 am to 06:00 pm, excluding public holidays.
2. Assessment: After your request is logged, our authorized service representative will contact you within 24-48 hours to assess the issue.
3. Repair (if applicable): If the product is repairable, the service representative will resolve the issue. Any required spare parts will be arranged at no additional cost to you.

Pick-up for Replacement:

Once a return request is received, we will arrange for our logistic partners to pick up the product within 3-5 working days. They will make two attempts to collect the product. If unsuccessful after two attempts, the return request will be considered complete. You may initiate a new return request if eligible. Please ensure all items for which the request was raised are ready for collection; failure to do so may impact your ability to utilize return options in the future.

For any questions or further assistance, please contact our Customer Care team.