Asked Questions
Frequently Asked Questions ~
If you have other burning questions we weren’t able to address here, feel free to email on info@signaxo.com
During our sale, products sell out fast! But don’t despair. If the item you’re looking for is out of stock, keep checking back. We’re always updating and restocking our site with your faves!
When your order is shipped from our warehouse, we will send you an email to confirm your shipment – this email will include a tracking number and link to enable you to track your package.
We have two warehouse facilities—one in Delhi and one in Bangalore. In some cases, it’s faster for us to make part of your order in one facility and complete the second part in another. If you have a split shipment, you should see a letter “A” or “B” at the top of the invoice that comes in your box, which indicates that the second part of your order should be arriving soon afterwards.
We want you to be happy with your purchase. If you wish to return a product, please contact Customer Care to obtain a return authorization and receive further instructions.
We do not normally accept order cancellations or changes once an order has been processed.
Yes, our beauty devices are designed with various skin types in mind, including sensitive, oily, dry, and combination skin. We prioritize safety and efficacy; however, it’s important to perform a patch test before using any new device to ensure compatibility with your skin. Always follow the instructions provided with each device for the best results.
Our devices are made using skin-safe materials like medical-grade plastic and hypoallergenic metals. While we strive to minimize the risk of allergic reactions, we recommend checking the materials listed on the packaging and our website product pages, especially if you have specific sensitivities. If you experience any irritation, discontinue use and consult a healthcare professional.
Absolutely! Many of our beauty devices are compact and designed for portability, making them great travel companions. We include USB charging options and protective cases with most devices, so you can easily carry them in your luggage. Be sure to check the voltage compatibility if traveling internationally.
To maintain hygiene and prolong the life of your beauty devices, clean them after each use. Wipe the surfaces with a soft, damp cloth and mild soap, avoiding any direct contact with water unless specified otherwise. Allow them to air dry completely before storing in a cool, dry place. Use the protective case provided or store them in a soft pouch to avoid damage.
Yes, we care about the environment and encourage responsible disposal of our products. You can return your old devices to any of our stores for recycling. We partner with certified e-waste recyclers to ensure the devices are disposed of in an environmentally friendly manner. Please visit our website or contact customer service for more details on our recycling program.