Warranty, Returns and Service

At a glance: Signaxo devices carry a 1-year warranty against manufacturing defects. You can return unused products within 10 days of delivery. Shipping is free across India, and our team helps on WhatsApp, Monday to Saturday, 10 am to 6 pm.

What does the warranty cover?

Every Signaxo device comes with a 1-year warranty from the date of delivery against manufacturing defects. If your device stops working properly because of a fault in how it was made, we'll work with you to resolve it under warranty once our team has verified the issue.

The warranty does not cover:

• physical damage, such as drops or cracks
• water damage
• misuse, or use that goes against the instructions in the manual
• repairs or opening by anyone other than Signaxo
• normal wear of consumable parts

How do you register your warranty?

Register your device on our warranty registration form. It takes about a minute. You'll need:

• your name and 10-digit mobile number
• the product you bought and where you bought it
• your order or invoice number and purchase date, if you have them
• the serial number, if your device has one

Registering helps us find your order quickly. If you haven't registered, you can still claim with your order number or invoice.

How do you raise a warranty claim?

1. Message us on WhatsApp at +91 98116 65715 or email hello@signaxo.com.
2. Share your order number or invoice, and a short video showing the problem.
3. Our service team may ask for a quick video call to check the fault.
4. Once the defect is confirmed, we'll explain the next steps and keep you updated.

How do returns work?

• You can request a return within 10 days of delivery.
• The product must be unused, in the same condition you received it, in its original packaging, with proof of purchase.
• Please contact us first, by email at hello@signaxo.com or on WhatsApp. Parcels sent back without an approved return request can't be accepted.
• If your return is approved, we'll send you instructions and a return shipping label.

Received something damaged, faulty or wrong? Please check your order as soon as it arrives and contact us straight away so we can put it right.

Some exclusions apply. The full terms are in our refund policy. If you're buying an IPL device, please check your suitability with our IPL skin-tone checker before ordering, because IPL doesn't suit every skin tone or hair colour.

When will you get your refund?

Once we receive and inspect your return, we'll let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a little longer to show it. If more than 15 business days have passed since approval, please contact us.

For Cash on Delivery orders, our team will confirm how your refund will be paid when your return is approved.

Shipping and delivery

Shipping is free on all orders across India, including Cash on Delivery. You'll receive tracking details once your order is dispatched. Delivery timelines are listed in our shipping policy.

How do you contact us?

• WhatsApp: +91 98116 65715, Monday to Saturday, 10 am to 6 pm
• Email: hello@signaxo.com

Please keep your order number handy. It helps us sort things out faster.